Refund policy

1. Physical books

All physical DIY Blueprint book purchases, including signed and personalized copies, are final. Ken Beauty does not accept returns, exchanges, or refunds for change of mind.

2. Damaged books

If a book arrives materially damaged, contact thekenbeauty@gmail.com within three (3) calendar days after the carrier marks the shipment delivered. Include the order number and clear photographs of the package, shipping label, and damaged book. Approved claims will receive a replacement at no additional product cost. Ken Beauty may require return or destruction of the damaged copy. Damage claims submitted after the deadline may be denied except where law requires otherwise.

3. Shipping delays and carrier issues

Processing and shipping estimates are not guarantees and are subject to carrier changes, weather, customs, supply conditions, and events beyond Ken Beauty’s control. Contact Ken Beauty if tracking appears materially delayed. A carrier’s “delivered” scan does not automatically establish eligibility for a refund. Ken Beauty may assist with a carrier inquiry but cannot guarantee recovery of a package after confirmed delivery.

4. Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Ken Beauty cannot guarantee an address change after processing begins. Additional reshipping costs caused by an incorrect, incomplete, refused, or undeliverable address may be charged where permitted by law.

5. Digital products

Digital books, PDFs, downloads, courses, and immediately accessible content are final and nonrefundable once delivery or access begins, except where applicable law requires otherwise or Ken Beauty agrees in writing.

6. Consultations

All consultation purchases are final. No return, cancellation credit, or refund is available after the required disclaimer, policies, and consents have been reviewed, acknowledged, and electronically signed, except where required by law or when Ken Beauty cancels and cannot provide a reasonable replacement appointment. The disclaimer and required consents must be acknowledged and signed before booking is confirmed.

7. Chargebacks

Contact Ken Beauty first so a billing or fulfillment issue can be reviewed. Knowingly false or fraudulent chargebacks, including disputes made after receiving or accessing a nonrefundable product or Service, may result in account termination, loss of community access, and collection of amounts lawfully owed, including reasonable costs where permitted by law.

8. Nonwaivable rights

Nothing in this Policy limits a consumer right that cannot be waived under applicable law.